Exchange & Returns Policy

As you know we value and appreciate your support a great deal, therefore we have systems in place should you accidentally order the wrong size or receive a faulty product.

EXCHANGES

To exchange your size/garment, you must:

Check our website to see if the item you are after as a replacement is in stock, if its not available we're sorry to say we cannot offer an exchange at this point.

If the item is in stock email us at orders@urbanisasia.com immediately with your order number and the product you would like to exchange. We will then reserve the replacement item for you. *Please note: if you don’t let us know immediately stock may not be available.

Once the replacement has been confirmed please return the product/s as new with all tags attached via a trackable service. The package also needs to include a printed version of your invoice stating what size/product you are exchanging along with a pre-paid self addressed postage bag for us to ship your replacement item/s back to you. *Please note: If returned goods have been used or worn, unfortunately we can't accept them.

Lastly, all exchanges must be shipped back to us within 7 days of receiving the order.
You will receive a notification once we have processed your exchange.

If you have any other questions regarding exchanges please don’t hesitate to contact us at: orders@urbanisasia.com

RETURNS

If your order has not arrived as expected or you deem it faulty within the first 14 days, please contact orders@urbanisasia.com ASAP with your concerns.

To return a faulty/incorrect garment, you must:

Email us with proof of damage or incorrect item being received (eg. a photo of damage or different item received to that on the invoice).

If we deem the item faulty/incorrect you will then need to return the product as new, with all tags inside original packaging via a registered service.

The package also needs to include a printed version of your invoice with a detailed description of the fault and where we can find it.

Once we receive your return and deem it faulty we will either issue a refund or store credit. You will be notified either way.

Exchange & Returns Policy